The Trinity Holistic Healing
What to Expect
The whole process, plainly, from your first message to your first session.
Reaching out for therapy can feel like a lot. Especially when you're already carrying the hardest thing in your life.
So let's make the process clear.
Step one
Right after you reach out
A member of the team replies by email within 48 hours. That's the commitment, whether you wrote through the contact page, the Help button, or the form at the bottom of any page.
Prefer to talk? Call (817) 754-0246.
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Step two
The free 15-minute call
You'll speak with a licensed clinician. Not a call center.
The call happens by phone or video. There's no charge, no card, and no commitment. You share what brought you in, in whatever words come. The clinician tells you honestly whether and how the practice can help, and which clinician or service fits.
Then you decide what happens next. Including nothing at all.
If The Trinity isn't the right fit, they'll say so and point you somewhere that is. This is not a therapy session, and nothing is billed.
Step three
Finding the right practitioner
You'll be matched with a specific practitioner based on that conversation.
But what if it doesn't feel right? You can tell your clinician directly, or use the Help button on any page, and the practice re-matches you without awkwardness. Changing is allowed. Finding the right fit matters more than sparing anyone's feelings.
Step four
Your first session
Your story, at your pace. Your clinician will ask about your history, what you're experiencing, and what you want to change. Together, you'll begin building a plan.
You do not have to be ready to talk about the hardest thing. You set the pace.
Where
In person or by video
Telehealth is available across Texas by secure video. In-person sessions take place in Fort Worth.
Scheduling and telehealth run through SimplePractice, the practice's secure client system. Your appointments, reminders and video links all live there.
Before you arrive
Paperwork and what to bring
Intake and consent paperwork arrives through the same secure portal before your first appointment, and you can complete it from your phone.
If you're using insurance, have your insurance card handy. The Trinity is in network with Blue Cross Blue Shield, Aetna, Cigna / Evernorth, and Medicare. Current details are on the Pricing & Insurance page.
The honest fine print
Cancellation and rescheduling
Late cancellations within 24 hours of a session, and no-shows, are billed the full session fee, even with insurance.
Reschedule earlier than that and it costs nothing, through the same portal you booked in.
Between us
Confidentiality
What you share stays private, with the standard legal limits: danger to yourself or someone else, abuse of a child or a vulnerable person, or a court order. Your clinician will walk through exactly what this means before you begin, and you can ask anything about it on the free call.
What to expect FAQs
How fast does someone reply after I reach out?
A member of the team replies by email within 48 hours, whether you wrote through the contact page, the Help button, or any form on the site. You can also call (817) 754-0246.
Is the 15-minute call really free?
Yes. No charge, no card, no commitment. You speak with a licensed clinician, not a call center, and you decide what happens next, including nothing at all.
What if my practitioner isn't the right fit?
Changing is allowed. Tell your clinician directly, or use the Help button on any page, and the practice re-matches you without awkwardness.